Shipping & Payment Policy
Payment Policy
What payment methods do you accept?
We prioritize PayPal for secure transactions. Via PayPal, we accept payments by MasterCard, VISA, American Express and Discover.
In which currency will I pay?
Do you offer 3 or 4 installment plans?
How to modify my order?
What if I don’t receive the confirmation email?
Shipping Policy
Our goal is to offer you the best shipping solutions no matter where you are located. We deliver goods to hundreds of customers worldwide every day, and strive to provide top-tier service for you.
We cooperate with artists and manufacturers across the globe, hence the delivery time is stated as follows. Meanwhile, this enables us to offer products at highly competitive prices.
Shipping Carriers: 4PX, Yun Express, Wanbao Express, UBI
All orders will be processed once payment is confirmed.
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Shipping Fees & Service Charges
Due to peak shipping periods during special holidays including Valentine's Day, Women's Day, Mother's Day, Father's Day, Independence Day, Halloween and Christmas, the estimated delivery time may be delayed by several days.
| Country | General Goods
|
Batteries & Magnets
|
Creams, Powders & Liquids
|
|---|---|---|---|
| USA | 10-13 | 10-13 | 11-14 |
| Canada | 9-12 | 9-12 | 11-14 |
| Australia | 11-14 | 10-13 | 17-20 |
| Germany | 10-13 | 9-12 | 11-14 |
| France | 10-13 | 9-12 | 12-15 |
| UK | 7-10 | 8-11 | 10-13 |
| Italy | 9-12 | 11-14 | 13-16 |
| Spain | 8-11 | 8-11 | 10-13 |
| Mexico | 12-15 | 13-16 | 12-15 |
| Other Countries | 11-14 | 10-16 | 12-20 |
Notice
The above time frames are only applicable to orders shipped via standard shipping to the listed countries.
Delivery to military areas is currently restricted. We sincerely apologize for any inconvenience caused.
Most of our orders can be processed and delivered within the stated time periods. However, these times are for reference only. Actual delivery time may vary depending on specific circumstances. Certain products or orders may require longer handling and shipping time.
For international orders, additional days may be needed for customs clearance. We have no control over customs procedures, and we apologize for any inconvenience this may bring.
Once your order is ready for shipment, we will send a tracking link to your email, allowing you to monitor your parcel delivery status in real time.
Shipping Fee
Free shipping on all global orders over $39Standard shipping fee: $4.99Processing Time: Standard delivery takes 7-10 working days
Order Tracking
You will receive a confirmation email with a tracking link to monitor your order all the way. Please allow 5-7 days for the carrier to scan and register your parcel. If no tracking information is available, it means your package has not been processed by the logistics provider. Tracking details will be updated once scanned into the system. Please contact us if your parcel fails to arrive within the estimated delivery time, and we will assist you promptly.
Incorrect Shipping Address
Please fill in accurate delivery information at checkout. We shall not be held responsible for goods delivered to wrong addresses due to customer input errors.
Once goods leave our warehouse, we assume no liability for loss, theft or damage caused by requesting the last-mile carrier to redirect or modify delivery arrangements.
Customer service is our top priority. We strive to deliver the best shopping experience for you. Thank you for choosing Lumineq. Feel free to contact us via email for any inquiries:GadalupeLongtin767@gmail.com